Fulfillment & Shipping Policy

Effective October 28, 2026

Southern Tier Tech primarily provides on-site service, repair, installation, and maintenance. Most equipment, parts, and materials purchased in connection with a customer job are fulfilled as part of the scheduled service rather than shipped separately to the customer.

Service Fulfillment

Service dates and estimated completion times are scheduled with the customer. Timing may change because of diagnostic findings, customer availability, weather, permit requirements, supplier availability, backordered equipment, or other conditions outside our reasonable control. We will communicate material scheduling changes as soon as practical.

Parts and Equipment

Parts and equipment may be ordered specifically for a customer job. Special-order, custom, installed, used, or supplier-designated nonreturnable items may be subject to the cancellation and refund terms shown in our Refund & Cancellation Policy.

Shipped Items

If a product is offered for shipment rather than installation or local service fulfillment, the available shipping method, any shipping charge, and the estimated delivery timing will be disclosed before purchase when applicable. Carrier and supplier delays can affect delivery dates.

Customer Pickup or Local Delivery

When pickup or local delivery is arranged, timing and location will be confirmed directly with the customer.

Questions

For questions about fulfillment, an order, or a scheduled service, contact Southern Tier Tech at (607) 425-2552 or james@southerntiertechllc.com.