Cancellation & Refund Policy

Effective October 20, 2026

Service Appointments

If you need to cancel or reschedule a service appointment, please contact Southern Tier Tech as soon as possible. We will make reasonable efforts to accommodate schedule changes.

Estimates & Deposits

Estimates are generally valid for the period shown on the estimate. A deposit may be required for approved installations, repairs, special-order equipment, or material purchases.

If work is cancelled before it begins, any refund of a deposit will be based on the actual costs already committed to the job. Amounts used for ordered equipment, special-order or nonreturnable materials, permit or processing costs, or other nonrecoverable job expenses may be deducted from the refund.

Completed Service

Charges for labor and materials already provided are not refundable solely because the customer later decides not to proceed with additional work. If you believe there is a problem with completed work, contact Southern Tier Tech so we can review the concern and determine the appropriate correction, warranty service, credit, or refund when applicable.

Returned Materials

Unused standard materials may be refundable when they can be returned to the supplier without loss. Special-order, custom, installed, used, or nonreturnable materials may not be refundable.

How to Request a Cancellation or Refund

Contact Southern Tier Tech at (607) 425-2552 or james@southerntiertechllc.com. Please include the customer name and the related estimate, invoice, or service job if available.